Shipping policy
Ellis & Hart Shipping Policy
We want every toy, game and gift from Ellis & Hart to arrive safely and on time. We deliver to addresses in the United Kingdom, Australia and Germany only. We cannot deliver to P.O. boxes or parcel lockers, so please check that your delivery address is complete before you place your order.
Shipping Costs
United Kingdom – Standard Delivery: Free on all orders, no minimum spend.
Australia – Standard Delivery: Free on all orders, no minimum spend.
Germany – Standard Delivery: Free on all orders, no minimum spend.
Prices are shown in the currency of your country: British pounds (GBP) in the United Kingdom, Australian dollars (AUD) in Australia and euros (EUR) in Germany, and include VAT or GST where it applies. Any delivery charge is shown at checkout before you pay.
Order Cutoff Time
5:00 PM (UK time), Monday to Friday. Orders placed after this time, or on a weekend or UK public holiday, are processed on the next business day.
Handling Time
Standard Delivery (all countries): 1 to 4 business days. Handling starts once your payment has been confirmed.
Transit Time
Standard Delivery (all countries): 6 to 12 business days.
Delivery Time
Standard Delivery (United Kingdom, Australia and Germany): 7 to 16 business days in total. Delivery times are counted from the day your order is placed and are estimates rather than guaranteed dates.
Carrier Services
United Kingdom: Royal Mail, Evri and DPD. Australia: Australia Post, Aramex and CouriersPlease. Germany: DHL, Hermes and DPD. The carrier used for your order depends on the size of your parcel and your address, and is shown in your shipping confirmation email.
Order Fulfilment and Shipping Origin
Ellis & Hart is based in London, United Kingdom. To get orders to families quickly, we work with trusted fulfilment and logistics partners, so your parcel may be sent from one of their warehouses rather than from our registered address. Wherever your order is sent from, the delivery times above still apply.
Tracking
Every order is sent with a tracked service. When your parcel leaves the warehouse, we email you a shipping confirmation with your carrier and tracking number so you can follow your parcel until it reaches your door.
Shipping Delays
Most orders arrive within the estimated time, but events outside our control, such as severe weather, busy seasonal periods or carrier disruptions, can occasionally slow a delivery down. If your order has not arrived by the end of the estimated delivery window, please contact us and we will look into it straight away.
Lost or Damaged Parcels
If your parcel appears to be lost, or arrives damaged, please email support@ellisandhart.com with your order number. For damaged items, please attach clear photos of the item and its packaging. We will look into what happened and, where appropriate, send a replacement or issue a refund at no extra cost to you.
Contact Information
Store Name: Ellis & Hart
Ellis & Hart is a trading name of CAPITALION LTD, registered in England and Wales, company no. 17075992
Registered Address: 167-169 Great Portland Street, London, W1W 5PF, United Kingdom
Email: support@ellisandhart.com
Phone: +44 7456 789754
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
We aim to reply to every message within 24 hours on working days.